Below are frequently asked questions, you may find the answer for yourself
Where Is My Refund?
Once we receive your return, it usually takes us 1-3 business days to process it and issue a refund. We’ll email you to let you know when we’ve initiated the refund, but it may take additional time for your account to reflect the funds:
- Credit and debit cards, Apple Pay, and PayPal: Up to 10 additional days
How do I find the right size & fit?
When it comes to performance, fit matters. We’ll help you find the right shoes and gear in the right size so you can perform your best.
Not sure what Nike or Converse size you wear? Our size charts can help you determine the best fit for all of our shoes, clothing, and gear. You can navigate to our size charts below, including size charts for men, women, kids, unisex items, and accessories. You can also find links to the appropriate size chart on all of our product pages.
Size Chart
| US – Men’s | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 | 11 | 11.5 | 12 | 12.5 | 13 | 13.5 | 14 | 14.5 | 15 | 15.5 | 16 | 16.5 | 17 | 17.5 | 18 | 18.5 | 19 | 19.5 | 20 | 20.5 | 21 | 21.5 | 22 |
| US – Women’s | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 | 11 | 11.5 | 12 | 12.5 | 13 | 13.5 | 14 | 14.5 | 15 | 15.5 | 16 | 16.5 | 17 | 17.5 | 18 | 18.5 | 19 | 19.5 | 20 | 20.5 | 21 | 21.5 | 22 | 22.5 | 23 | 23.5 |
| UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 | 11 | 11.5 | 12 | 12.5 | 13 | 13.5 | 14 | 14.5 | 15 | 15.5 | 16 | 16.5 | 17 | 17.5 | 18 | 18.5 | 19 | 19.5 | 20 | 20.5 | 21 |
| EU | 35.5 | 36 | 36.5 | 37.5 | 38 | 38.5 | 39 | 40 | 40.5 | 41 | 42 | 42.5 | 43 | 44 | 44.5 | 45 | 45.5 | 46 | 47 | 47.5 | 48 | 48.5 | 49 | 49.5 | 50 | 50.5 | 51 | 51.5 | 52 | 52.5 | 53 | 53.5 | 54 | 54.5 | 55 | 55.5 | 56 | 56.5 |
| Foot Length (in) | 8 1/2 | 8 11/16 | 8 13/16 | 9 | 9 3/16 | 9 5/16 | 9 1/2 | 9 11/16 | 9 13/16 | 10 | 10 3/16 | 10 5/16 | 10 1/2 | 10 11/16 | 10 13/16 | 11 | 11 3/16 | 11 5/16 | 11 1/2 | 11 11/16 | 11 13/16 | 12 | 12 3/16 | 12 5/16 | 12 1/2 | 12 11/16 | 12 13/16 | 13 | 13 3/16 | 13 5/16 | 13 1/2 | 13 11/16 | 13 13/16 | 14 | 14 3/16 | 14 5/16 | 14 1/2 | 14 11/16 |
How Can I Get Nike's Best Deals?
There are a number of ways you can take advantage of the best deals we offer.
First, we offer a 10% discount to eligible shoppers who are part of the following groups—simply tap the appropriate link below to learn more and start the verification process.
HOW LONG DOES IT TAKE TO GET A NIKE BY YOU ORDER?
We custom-make Nike By You sneakers and deliver them to you in six weeks or less. Delivery time varies by style—we’ll provide an estimated delivery date during checkout.
